Day 3 | Session 6 | Keynote | Associate Professor Jo Shapiro
When “walking it off” is not a sustainable strategy: peer support to mitigate the emotional toll of trauma experienced by physicians
Dr Shapiro will
address the unique role that frontline physicians can play in supporting one
another, particularly following an adverse event. The speaker will describe the
imperative for peer support as a way to mitigate the trauma experienced by
physicians. The fundamentals of developing an organizational peer support
program that overcome the structural and cultural barriers to providing support
will be highlighted so that physicians can receive the support they need and
deserve.
Associate Professor Jo Shapiro
Associate Professor Otolaryngology Head and Neck Surgery, Harvard Medical School
Founder, Centre for Professionalism and Peer Support, Brigham and Women's Hospital
Jo Shapiro, MD, FACS, is an associate professor of Otolaryngology-Head and Neck Surgery at Harvard Medical School and a consultant for the Department of Surgery at Massachusetts General Hospital. In 2008, she founded the Centre for Professionalism and Peer Support at Brigham and Women’s Hospital, where she served as the director for over 10 years.
Since then, she has worked with healthcare organizations nationally and internationally to develop peer support programs so that healthcare providers can begin to heal after significant stressors such as vicarious trauma from causing inadvertent patient harm.
In 2018, Harvard Medical School gave her the Shirley Driscoll Dean’s Award for the Advancement of Women’s Careers. She continues to educate and assist organizations in developing specific programmatic and educational approaches to patient safety and clinician wellbeing, such as peer support, disclosure and apology, conflict management, psychological safety and professionalism initiatives. Read more about Jo below...